Lyme Regis Marine Aquarium is proud to announce that it has been recognised as a TripAdvisor® Certificate of Excellence Hall of Fame winner. The Certificate of Excellence award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor, the world’s largest travel website. The ‘Hall of Fame’ was created to honour those businesses that have earned a Certificate of Excellence for five consecutive years. Winners include hotels, restaurants and attractions located all over the world that have continually delivered a superior customer experience.
"Being awarded the TripAdvisor Certificate of Excellence five years in a row and inducted into the ‘Hall of Fame’ is a true source of pride for the entire team at Lyme Regis Marine Aquarium and we’d like to thank all of our past visitors who took the time to complete a review on TripAdvisor,” said Max Gollop, owner of Lyme Regis Marine Aquarium. “There is no greater seal of approval than being recognised by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”
"Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron, President of TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honourees that takes into account the quality, quantity and recency of reviews and opinions submitted by travellers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.
Owner Max Gollop believes the secret to the aquarium's success is the interactive element of a visit. "We constantly strive to offer a great experience for all our visitors. We differentiate ourselves from our larger aquarium counterparts by offering an interactive and tactile dimension to a visit. Not only do visitors get to see the marine life which can be found in local waters, they have the opportunity to hold a starfish in the palm of their hand and have their picture taken while being up close with a giant lobster or crab. Our mullet feeding experience is truly unique where visitors lower their clenched hand containing food into a large tank of grey mullet, then marvel as these wonderfully tame creatures gently suck and 'kiss' as they take food directly from the hand. We also go that extra mile to make all visitors feel welcome and provide a personal service with either myself or one of my knowledgeable staff being available to answer any questions and give further insight into the creatures on display".